VACANCY - BICYCLE RETAIL ADVISOR (FULL or PART-TIME), WINDSOR
The Bike Company is an independent, family-run bicycle shop located in Windsor, Berkshire. We are looking for a bicycle retail advisor that is passionate about bikes and cycling.
ABOUT US:
We pride ourselves on brilliant customer service and care in a friendly environment. This has allowed us to build a diverse and loyal customer base since 2006. We sell a wide range of bikes, bicycle parts and sports clothing for all styles of cycling such as leisure, commuting, fitness and competing.
We are a friendly team comprised of enthusiastic bicycle experts with over 60 years in combined experience of working in bike shops. As a team, we collaborate using our own experiences which in turn provides us with frequent opportunities to learn and train others.
Our workshop offers servicing, repairs and maintenance courses to our customers.
We offer a hire bike service as well as bike fitting, cleat fitting and saddle sizing services.
THE ROLE:
To provide outstanding customer involvement that ensures the customer has the most suitable products or service to meet their needs.
Previous experience in a busy bike shop is a necessity for this position.
It is imperative that you are professional with excellent customer service and communication skills.
You must be able to work effectively and efficiently in a team as well as working autonomously. A full job description will be provided upon request.
EXPERIENCE REQUIRED:
• Strong verbal communications skills – able to clearly explain features and benefits of all stocked bicycles.
• Strong written skills – Able to respond to emails and produce clear written reports, estimates, quotations and invoices.
• Knowledge – Have in-depth knowledge of the UK bike industry and parts.
• IT Skills – Strong keyboard skills and Microsoft Outlook, Word and Excel. Ascend skills would be desirable.
• Time Management - Ability to prioritise and manage their own time when working in a fast paced environment.
• Mechanical Skills – Manual dexterity and technical knowledge of repairing of punctures and building boxed bicycles, or willingness to learn.
• Organisational Skills – Understand and implement the stocking and layout of shop.
• Sales Skills – Understands and demonstrate the sales process with open questions and active listening to fully understand customer needs.
Full or part-time, which will include Saturdays.
PACKAGE:
Salary (dependent on experience/skill set)
Commission
Benefits package
In-house and external training opportunities offered
28 days annual leave holiday
To apply, email your CV to windsor@thebikecompany.co.uk